Get Satisfaction got me some
i’ve been having this problem for months. I wasn’t getting any direct messages to my phone on twitter, even though i selected send me direct messages in the settings. i was cranky. eventually after missing some important, timely direct messages, i wrote twitter’s tech support describing my problem and had the following conversation:
them: Thanks for your email. This is a bug; you’ll only get direct messages when all Twitter notifications are on. We’re working on fixing it. Sorry about that, and thanks for your patience!
me: thanks for letting me know. one question. why do you give me the option in the notifications settings if you know it doesn’t work? If the option wasn’t there, I wouldn’t have expected it to work and wouldn’t have known it didn’t.
them: It’s a bug we’ve been meaning to fix, but it’s fallen behind bigger priorities; very good point though. I’ve shared your comments with the team.
well they never removed the option and i gave up on ever getting direct messages. and i felt bad for everyone else in my same situation. then my pal cam twittered that he was having this same issue and was doing about something about it using the new project he’s involved in called satisfaction. about 4 people posted to the issue and explained the problem in detail and a twitter representative followed up. and goldtoe got us a heckuvalot more satisfaction than the original support rep (crystal).
and so now, twitter is perfect. it has the two features i’ve wanted all along: the ability to still get direct messages on my phone even when i have all other updates turned off, and the ability to see a list of who i’m following with the option select whose messages i want to come to my phone and whose i don’t when SMS is turned on.
which brings up a point i’ve wanted to make on record recently. in this day of comparing similar services, i want to let you all know why i think twitter is the best choice for me versus jaiku or pownce (i’ve tried ‘em all and keep coming back to twitter). it’s simple. twitter is totally open and not bound to any platform. the fact that i can get twitter in a browser, a mobile browser, rss, an application, by sms and pretty much any other medium (except email, thank you!) is why i love it so much. it doesn’t matter where i am or what device i’m using. it’s always there, and it’s totally hassle free on every platform thanks to the completely open structure and the 140 character limit. genius!
pownce is overly structured and totally PC dependent. it’s clearly for the laptop wielding digerati. it also serves a purpose i have no use for. jaiku could take on twitter but its mobile version is so cumbersome and requires a java application. a total deal breaker for me. and so twitter i love you and i’m hopelessly addicted.
